| Job Code: |
09-000183 |
| Job Title: |
Senior Customer Support Engineer |
| City: |
Alameda |
| Description |
Senior Customer Support Engineer, Location: Alameda, CA or Downers Grove, IL
Wind River Systems based in Alameda has a great opportunity for a Customer Support Engineer specializing in Wind River embedded operating systems including Wind River VxWorks and Wind River Linux. The emphasis of this position is VxWorks, however knowledge of Linux is a strong plus. The candidate we are seeking is an excellent communicator, both written and verbal, with a strong desire and ability to work with customers to provide best practice advice and resolve complex technical problems.
Please note: this is not an IT/System Admin/Help desk role. Nor is it a Product Development role, however strong programming skills are required
Duties:
- Provide technical customer support on Wind River products
- Communicate proactively and effectively with customers at all levels of management to resolve technical problems
- Work with account teams on customer issues Document customer issues and resolutions accurately and thoroughly
- Develop technical content for online support site Participate in support process improvement activities |
| Job Description: |
Requirements:
- Strong C or C++ knowledge
- Comfortable with UNIX and/or Windows development environments
- Software development experience on one or more common embedded processor types (PowerPC, MIPS, X86, ARM, etc)
- Proven track record troubleshooting and debugging OS issues in a real-time embedded environment
- Strong written and verbal communication skills
- Self-motivated, independent and comfortable working directly with customers (both technical and non-technical
- BS in Computer Science, Electrical Engineering or equivalent experience
Preference given to:
- VxWorks and Linux knowledge a very strong plus, but candidates with deep experience with other embedded operating systems will be considered
- Device driver development experience highly desired
- Technical or field support experience preferred
|
| Country: |
United States |
| Apply On-line |
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